FAQs

You can contact us by email at info@pixiplants.com. We are available to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped directly from our supplers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.

4. How do I request a refund?

To request a refund, please contact us at info@pixiplants.com. Provide us with your order details and the reason for the refund request. Please refer to our refund policy for detailed instructions on how to initiate a return.

5. What items are eligible for a refund?

Most of our products are eligible for a refund. However, there are certain exceptions such as perishable goods, custom products, and personal care goods. Please contact us if you have any questions regarding the eligibility of your specific item.

6. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.

7. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase.

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

9. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at info@pixiplants.com. We will investigate the issue and assist you in resolving it.

10. Can I track the status of my order?

Yes, you can track the status of your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment.